From order confirmation through to delivery, we always strive to exceed our Customer expectations.

Design, project planning, quality assurance and customer service are key steps we follow to make sure you have the best possible experience and you know the process and when to expect your delivery.

Even before confirmation of order, the design team will help your idea become a reality. From the confirmation of your order through to your delivery we review and monitor progress through our critical path.

Key stages –

Design Concept / Sampling –

This is where all concepts, ideas and designs are created by working closely with you to ensure the designs fit with your styling.

Customer Order Confirmation  

Once an order is confirmed the new project is added to our critical path tracker and production starts.

Cosmetic Sample Review

Whether ordering from a CAD or a sample, we will submit a cosmetic sample for your review and approval, to ensure the final production is exactly as you expect.

Packaging

We can design and manufacture the packaging for your order, so you don’t have to worry about timings and brand continuity or work with your designated packaging supplier.

Compliance –

We always ensure that all the products and services we provide are fully compliant with EU regulations and directives.

Production Sample Review – 

A fully packaged watch from bulk production is submitted to you to check and sign off prior to delivery.

Logistical Planning –

We will make all the necessary arrangements to deliver your product to your nominated carrier or directly to your door, whichever you prefer and suites your business.

After Sales Service. –

If you require support with after-sales support, this is also something we can help with.